Shipping policy

At Salewa Climbing, we understand that when you prepare for your next ascent, timing and reliability matter. That’s why we work with trusted global carriers to ensure your climbing gear reaches you safely, efficiently, and with full transparency from checkout to delivery.

🚚 1. Order Processing Time

All orders are carefully prepared and inspected before shipment.

Processing time: 4–7 business days
Includes order verification, quality check, and secure packaging
Orders placed during weekends or holidays begin processing the next business day

We take extra care with climbing equipment such as harnesses, helmets, ropes, and carabiners to ensure safe and secure packaging for transport.

🌍 2. Shipping Coverage

We ship to most international destinations, including North America, Europe, and other global regions.

Shipping restriction:

We currently do not ship to Asia and certain remote regions

🚀 3. Shipping Methods & Delivery Time

We offer two reliable shipping options depending on your preference for speed or cost-efficiency:

📦 Standard Express Shipping (DHL / FedEx)

Delivery time: 7–14 business days
Shipping fee: $12.95
Includes full tracking and fast international handling

This option is ideal for climbers who need their gear quickly for upcoming expeditions or training.

🌱 Free Economy Shipping (EMS)

Delivery time: 12–24 business days
Free shipping for orders over $50
Full tracking included

This option is designed for customers who prefer a more economical delivery solution while still ensuring safe global shipping.

📍 4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can:

Track your package in real time
Monitor delivery updates from dispatch to arrival

If you need assistance, our support team is always available at service@salewaclimbing.com.

📦 5. Delivery & Signature Notes

To ensure safe delivery of your climbing equipment:

Some orders may require a signature upon delivery
Please ensure your shipping address is accurate and complete
We are not responsible for delays caused by incorrect address details

If a delivery attempt fails, the courier may reattempt delivery or hold the package at a local facility.

🧾 6. Customs, Duties & Taxes

As we ship internationally, please note:

Import duties, taxes, or customs fees may apply depending on your country
These charges are not included in the product or shipping price
They are the responsibility of the customer

We recommend checking your local customs regulations before placing an order to avoid unexpected charges.

⚠️ 7. Shipping Delays

While we work closely with DHL, FedEx, and EMS to ensure timely delivery, delays may occur due to:

Weather conditions
Customs inspections
High seasonal demand
Carrier disruptions

We appreciate your understanding in such rare cases.

🧗 8. Our Commitment

At Salewa Climbing, every package is more than just a shipment—it’s preparation for your next climb. Whether it’s a harness, helmet, or a pair of climbing shoes, we ensure your gear is packed with care and delivered with reliability you can trust.