Refund policy

At Salewa Climbing, we are committed to supporting climbers with reliable, high-performance gear. If something doesn’t feel right with your order, we’re here to make the return process clear, fair, and hassle-free.

🧾 1. Return Eligibility & Conditions

We accept returns under the following conditions:

Returns are accepted within 30 days from the date of delivery
Items must be unused, unworn, and in original packaging
All original tags, accessories, and manuals must be included
Products showing signs of damage caused by misuse may not qualify for return

Important note for climbers:
For safety reasons, items such as climbing harnesses, helmets, carabiners, and shoes must not show any wear or outdoor use to be eligible.

🔁 2. Return & Exchange Process

To ensure a smooth experience, please follow these steps:

Contact our support team at service@salewaclimbing.com with your order details
Receive return instructions and shipping authorization
Pack your item securely in its original packaging
Ship the item back using the provided return address
Once received, we will inspect and process your request within 4–7 business days

💳 3. Refund Policy & Timeline

Once your return is approved:

Refunds will be issued to your original payment method (Visa, MasterCard)
Processing time: 2–3 weeks
Exact timing may vary depending on your card issuer or banking institution

Please note that shipping fees are non-refundable unless the return is due to a mistake on our part.

🔄 4. Exchange Policy

We also offer exchanges for size or product preference:

Exchanges follow the same 30-day return window
Items must meet the same eligibility conditions as returns
Replacement items will be shipped after the original product is received and inspected
Processing time for exchanges: 4–7 business days

🚚 5. Shipping & Delivery Information

We ship across most global regions, with the exception of Asia and certain remote areas.

Standard Shipping Options:

DHL / FedEx (7–14 business days) – $12.95
EMS Standard Shipping (12–24 business days) – Free
Free EMS shipping is available for orders over $50

Order Processing Time:

Orders are processed within 4–7 business days before shipment

📦 6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service for safety and proof of delivery

⚠️ 7. Non-Returnable Items

The following items cannot be returned:

Used or damaged climbing equipment
Clearance or final sale items (if marked)
Products missing original packaging or components

🌍 8. Global Coverage

We proudly serve climbers worldwide (excluding Asia and remote regions), ensuring reliable delivery and support wherever your next adventure takes you.