Privacy policy

At Salewa Climbing, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website salewaclimbing.com.

We aim to be transparent, responsible, and respectful with every piece of information you share with us.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information you provide:

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party payment providers)

Order Information:

Products purchased (e.g., climbing ropes, harnesses, helmets, shoes, carabiners, accessories)
Order history and transaction details

Technical Information:

IP address
Browser type and device information
Pages visited and interaction behavior
Cookies and tracking technologies

2. How We Collect Information

We collect information when you:

Place an order on our website
Contact our customer service team at service@salewaclimbing.com
Browse or interact with our website
Subscribe to updates or promotional content (if applicable)
Use cookies and analytics tools during your visit

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Provide customer support
Send order updates and confirmations
Improve website performance and user experience
Prevent fraud and enhance security
Comply with legal and regulatory obligations

4. Sharing Your Information

We respect your privacy and do not sell your personal data.

However, we may share your information with trusted third parties only when necessary:

Payment processors (Visa, MasterCard providers) to securely process transactions
Shipping carriers (DHL, FedEx, EMS) to deliver your orders
Service providers who help operate our website and business functions
Legal authorities if required by law or to protect our rights

All third parties are required to handle your data securely and responsibly.

5. Payment Security

All payments made on Salewa Climbing are processed through secure, encrypted payment gateways supporting Visa and MasterCard.

We do not store your full credit card details on our servers. Payment information is handled directly by certified payment processors to ensure maximum security.

6. Cookies & Tracking Technologies

We use cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Understand how users interact with our site
Improve website functionality and performance
Analyze traffic and usage patterns

You can disable cookies in your browser settings, but some features of the website may not function properly.

7. Data Storage & Protection

We take appropriate security measures to protect your personal information from:

Unauthorized access
Alteration or disclosure
Loss or misuse

Your data is stored securely and retained only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications
Request restriction or objection to data processing

To exercise any of these rights, please contact us at service@salewaclimbing.com.

9. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will take immediate steps to delete it.

10. International Data Transfers

As a global e-commerce store (excluding certain regions such as Asia and remote areas), your information may be transferred and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

Any updates will be posted on this page with the revised effective date. Continued use of the website after changes means you accept the updated policy.